Subscribe-O-Matic Status

In the last few hours, Second Life has been having issues with email queues overloading, which is affecting item re-deliveries from Subscribe-O-Matic message history and might also affect gift deliveries for new subscribers. Please note that normal item and message deliveries (and other functions) are *not* affected by this.

Subscribers are getting a notice about this issue when they access the message history through your kiosks. The notice also asks your subscribers not to message you about it.

So far the support ticket has gotten no response from Linden Lab, but I’m hoping this will be resolved as soon as possible. In addition, we are working on an upgrade that will hopefully make Subscribe-O-Matic unaffected by similar Second Life issues in the future.

I will update this post as soon as there are any changes. I’m really sorry for the inconvenience.

[UPDATE: 02:00 AM PST on 11/29/07]

This has been resolved with the last region restarts. Item re-deliveries from the message history should now be working without a problem. It might take a while for the pending queue to clear though, so for the time being the notice for subscribers will still be displayed, whenever they access the message history.

[UPDATE: 06:20 AM PST on 11/29/07]

The support ticked submitted to Linden Lab was also just closed with this reply:

I am sorry for the inconvenience which happened to you. But due to a misconfiguration mails were stuck in a queue, after the rolling restart of 11/28 the error has been resolved. Unfortunately the emails before the restart are being bounced as a result.

The item re-deliveries from the message history have been working without a problem for the last few hours, so I’m also removing the notice for the subscribers.